Privacy Policy
Last updated: May 2026
Information We Collect
We collect anonymous usage data through Google Analytics (page views, device type, approximate location) and our internal analytics system (trip views, search queries). We do not collect personal information unless you voluntarily provide it through our contact channels (Line, WhatsApp, Messenger).
How We Use Your Data
Usage data helps us improve our website, understand which dive trips are most popular, and deliver a better experience. We do not sell, rent, or share your personal data with third parties for marketing purposes.
Cookies
We use essential cookies for website functionality and analytics cookies (Google Analytics) to understand site usage. You can disable cookies in your browser settings at any time.
Third-Party Services
Our website uses Google Analytics for traffic analysis, Bunny CDN for media delivery, and Vercel for hosting. Each service has its own privacy policy governing data they process.
Data Retention
Anonymous analytics data is retained for up to 14 months. Contact information provided through messaging platforms is subject to those platforms' privacy policies.
Your Rights
You may request access to, correction of, or deletion of any personal data we hold about you by contacting us through any of our contact channels.
Ark AI Trip Advisor
Our chat assistant ("Ark AI") sends your messages to a third-party large-language-model provider (Anthropic, OpenAI, OpenRouter, or Google, depending on configuration) to generate responses. We retain a 1-hour cached behavior profile (anonymous device-level browsing pattern: viewed boats, areas, certifications) to give better recommendations, plus a 90-day token-usage log (no message content) to monitor cost. We do not store your full chat transcripts on our servers beyond what your browser keeps in session storage. Medical questions are intercepted server-side and never sent to the AI; they receive a static doctor-referral response instead.
Contact
For privacy-related inquiries, reach us via Line (@siamdive), WhatsApp (+66 98 376 8135), or email.